How Conflict Can Actually Help Your Team

woman and man pulling the rope

Teams that are lacking trust are incapable of having unfiltered, passionate debate about things that matter, causing team members to avoid conflict, replacing it with an artificial harmony. In a work setting where team members do not openly express their opinions, inferior decisions are often the result. When working in teams you need to understand that conflict is productive.

• Its critical to have open lines of communication (so that everyone is clear & aligned)
• Debate leads to better solution
• Focus on the issue not the person

Teams that fear conflict will:

• Create environments where back-channel politics and personal attacks thrive
• Ignore controversial topics
• Fail to tap into the opinions of team members
• Waste time and energy with posturing and interpersonal risk management

Teams that have no fear of conflict will:

• Be passionate and unguarded in their discussion of issues
• Discuss the most important and difficult issues
• Minimize politics
• Actively extract and exploit the ideas from all members

Suggested strategies to help overcome fear of conflict:

• ’Calling’ people on behavior traits that demonstrate fear of conflict
• Identify how we respond conflict mode
• Leader ‘leads’ in behaviour

Written by Jonathan Mansilla

If you’d like to take your team to the next level, Request a Demo Now

5 Steps to Achieve Trust Within a Team

Business people joining hands

If the members of the team do not trust each other then they cannot be totally honest with each other.

The root cause of absence of trust lies with team members being unable to show their weaknesses; to be vulnerable and open with one another. The absence of trust is a huge waste of time and energy as team members invest their time and energy in defensive behaviours, and are reluctant to ask for help from – or assist – each other. Teams can overcome this dysfunction by sharing experiences, following through in multiple ways, demonstrating credibility, and developing strong insight into the unique characteristics of team members.

• Trust & respect are the foundation stones of any relationship

• Two types of trust: Trust in others to effectively deliver against their roles and responsibilities and psychological trust – i.e. trust not be taken advantage of

A team with no trust will:

•   Conceal their weaknesses and mistakes from others

•   Hesitate to provide constructive feedback

•   Hesitate to offer help outside of their area of expertise

•   Fail to tap into the skills of others in the team

•   Waste time and energy managing their behaviours for effect

•   Hold grudges

A team built on trust will:

•   Quickly, genuinely apologize to one another when they say or do anything inappropriate or could damage the team

•   Accept questions and challenges from other members (for the greater good of the team)

•   Take risks in offering feedback and assistance

•   Appreciate and tap into each otter’s skills & experiences

•   Focus time & energy on important issues only

•   Openly admit their weaknesses and mistakes

•   Know about one another’s personal lives and are comfortable discussing them

•   Not be afraid to ask for help

5 Suggested strategies to help overcome absence of trust:

•    Time together

•   Calling’ people on behaviour traits that demonstrate lack of trust

•   Understand each other’s personal history

•   360 degree feedback

•   Leader ‘leads’ by example

Watch the video here for a more visual lesson.

Written by Jonathan Mansilla

If you’d like to take your team to the next level, Request a Demo Now

How to Overcome Fear


Recognizing fear is empowering. But what is fear, and why does it play such a major role in causing people to give up ?

Fear is, according to the dictionary, a disturbing emotion aroused by impending danger, evil, pain, etc. whether the threat is real or imagined. Yes, in many cases the threat exists only in your imagination, but still it has a powerful effect.

Fear governs our thoughts in a negative way, and thoughts control what we do. Fear can paralyze people and paralyze action.

The most detrimental fears are the fear of change and the fear of the unknown.

However, in general terms, there are six primary forces that hold us back from our greatest dreams and desires:

1. The fear of poverty
2. The fear of criticism
3. The fear of ill health
4. The fear of loss of love
5. The fear of old age
6. The fear of death

In order to overcome fear, you must reframe fear into excitement. Have you ever gone on a rollercoaster? It might have been pretty scary but then if you face it head on and let go you feel amazing. If life didn’t have fear then it would be pretty boring.

TRY THIS: The next time your scared to do something, it can be anything… Like asking that girl out, starting that business you have been wanting too, etc… treat it like a ride. Don’t overthink it because that will keep you paralyzed within the fear, instead just go for the ride before thinking. After you have done it no matter if you failed or succeed you will feel amazing that you tried.

Also your tolerance to facing fear is built like a muscle, the more you push yourself out of your comfort zone the less difficult it becomes and the more confidence grows within you.

Written by Jonathan Mansilla

If you’d like to take your team to the next level, Request a Demo Now

The Best Competitive Advantage Revealed

Businessmen planning business strategy while holding puzzle pieces, creating ideas with light bulb drawn on paper and rearranging wooden blocks. Conceptual of teamwork, strategy, vision or education.

Most people think the best competitive advantage to win in business is finance, strategy, technology, or marketing… Well it is non of those things, the most crucial competitive advantage is….


It’s Teamwork that remains the ultimate competitive advantage of any company.

The power of teamwork is what moves a company forward, if you can get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.

Since teams are made up of imperfect human beings; they are in general dysfunctional.  However as painfully difficult as it is, building strong teams is both possible and remarkably simple.

Teamwork comes down to mastering a set of behaviors. Success comes only from those groups that overcome the all-too-human behavioral tendencies that corrupt teams and breed dysfunctional politics within them.

The theories which we will discuss applicable to the solution of the 5 dysfunctions of a team are applicable to any size of company, any industry, any specific department of an organization, any specific group.

In our following blogs, we will discuss each of the 5 dysfunctions of a team, how to overcome each of those dysfunctions so that it can achieve more than individuals could ever imagine doing alone. After all, that is the real power of teamwork.

Written by Jonathan Mansilla

If you’d like to take your team to the next level, Request a Demo Now